Terms of service

3. Business policy

3.1 The “Vendor” Monte das Louzeiras offers products for sale on www.louzeiras.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

3.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.louzeiras.com

3.3 Monte das Louzeiras reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor’s business policy.

3.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.louzeiras.com between the users of www.louzeiras.com and the Vendor.

3.5 The "Consumer" should undertake to provide correct and accurate e-mail, or other contact details to the "Vendor" and acknowledge that the "Vendor" may use these details to contact you in the event that this should prove necessary.

4. How to order

4.1 To order in www.louzeiras.com the “Consumer” should have an e-mail account and the browser should be able to accept cookies and pop-ups in order to facilitate the navigation.

4.2 To order through the Monte das Louzeiras you need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Websites, which includes designing items, adding items to your Basket and checking out.

Placing an order on the Websites is easy.

1. Find the products you want;
2. Add the products to your basket ;
3. Proceed to checkout;
4. Select delivery and billing options;
5. Review your order;
6. Submit your order;
7. Receive an online order confirmation.

You are bound by your order once you have clicked the “Checkout” button at the end of the ordering process. By clicking the “Checkout" button, you send your order to us as it is displayed in the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the Website, which contains your order number and the details of your purchase. The purchase agreement has now been concluded.

A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.
We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.

By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.louzeiras.com, also through links, including the General Terms and Conditions of Use, Privacy Policy and Return Policy. 

The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof.

If the products displayed on www.louzeiras.com are no longer available at the time of your last access or once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after the Vendor has received your order. 

If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

4.3 Our right to not accept your order or cancel your purchase.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:
* the product is not available / in stock (any payments will be refunded);
* your billing information is not correct or not verifiable;
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
* your bank transfer payment is not received within 5 days after acceptance of your order;
* we have reason to believe you are under 16;
* we have reason to believe that you are a reseller;
* there was an error in the price quote;
* we could not deliver to the address provided by you.

4.4 Data check

When you send us your order, we may run some checks on it before it is fulfilled.

These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud will be investigated and if necessary prosecuted. By submitting your order, you agree to this.